A: At Streaky Bay Distillery, we take great care in packaging our crafted spirits, but we understand that sometimes accidents happen during shipping. If your order arrives with damaged glass bottles, please contact us as soon as you can at hello@streakybaydistillers.com.au or call us at 0459518280. Be sure to include your order number and photos of the damaged items. We will promptly arrange for a replacement or offer a full refund, ensuring that you can enjoy our coastal-crafted spirits without any worries. Our priority is your satisfaction, and we are here to help!